Show All Answers

1. Can I search an address to verify permit status?

Permits issued for an address can be found by using the search feature in COAST. Please note, you do not have to be registered or logged in to use this feature.

2. Do I need to create a new account for COAST?

Yes, COAST is a completely separate system from the county’s previous development services software, so all customers will need to create a new profile and username in COAST. For instructions for creating a COAST account view the applicable YouTube video under COAST Help Videos.

3. How do I request an inspection using COAST?

A detailed video on how to request an inspection in COAST can be found on the Customer Online Application & Services Tool (COAST) Page under the COAST Help Videos.

4. How do I submit a permit online using COAST?

A detailed video tutorial for submitting a permit in COAST can be found on the Customer Online Application & Services Tool (COAST) Page under the COAST Help Videos.

5. Is training available for COAST?

Beginning June 1, Building Safety staff will provide one-on-one customized training on the various contact types used for COAST accounts. The customized one-hour training will help customers set their preferred contact types, manage their accounts, and better understand their COAST accounts and the access they have. The training is available to all customers by emailing New Hanover County Building Safety or calling them at 910-798-7308.

A Building Safety representative will coordinate a training time with you, which will be offered during the county’s business hours.

6. Who do I contact for help?

For help accessing or using COAST, contact the New Hanover County Building Safety Department.

230 Government Center Drive
Suite 170
Wilmington, NC 28403
Phone: 910-798-7308
Email New Hanover County Building Safety
Building Safety Page

Hours
Monday through Friday
8 am to 5 pm